Product Ordering Overview

Below are the steps to make a product order with us: 

• Email the list of items you want to order with the quantity for each of them along with the Product Item Code Number located in the Product Gallery. 

• Based on your order, you will receive a Proforma Invoice along with the quotation for approximate shipping cost. 

• We will inform you about all the details like product availability, delivery time, minimum order quantity per order, size and design, and other related information.

• Once the order is confirmed, we will provide information on the tentative shipment date and update on the order processing status until completion.                           

Terms of Payment:

Per our Government export regulation, we are not allowed to dispatch any order without receiving the payment. We accept Letter of Credit (LC) or 100% Telex Transfer (TT) by swift for Advance Payment Certificate (APC). However, for smaller shipments, LC is more expensive. All bank charges for money transfers should be covered by the customers as well. 

Shipping Policy

Shipping Policy: We offer 2 different shipping options by Air -> Air Cargo and Door-To-Door Service (Courier Services such as DHL, FedEx, TNT, and others). The choice is solely up to the customer and should be finalized by the customer themselves. Tracking numbers will be provided as well.

All the rates quoted (unless specified) are FOB price (Kathmandu); which includes packing expenses, all local expenses, customs clearance, and transportation to the airport. However, it does not include any shipping, handling, and insurance charges.

• Note: Customs Clearance Charges and any VAT charges relating to consignment have to be paid by the customer itself in the customers' country. The countries that provide GSP (General System of Preference) to Nepal, the customers get a discount on custom duty.

Delivery Terms:
We will ship your order within the specified date according to the agreement made. In the case of huge bulk order quantities, we will deliver within 1 month according to the type of the product. Insurance options are also available if needed on the buyer’s expense. 

*Orders including a number of heavy items may require additional shipping.

Availability of Products:
We try to have everything in stock when you place your order. However, occasionally an item may be temporarily out of stock. We will have them prepared within a certain time. Please always include a valid email address and phone number (Viber, WhatApps and WeChat are also preferred) so we can advise you of any delays. 

Packaging:

All our products are carefully wrapped, packed, and enclosed in cardboard or wooden boxes. Keeping the quality intact is our main goal while dispatching products. Hence, we have put our effort for accurate control of products, including the expense of raw materials in the production process, until the delivery of the item itself to the client. We can also assure that our customers will be fully satisfied with the products and our services. Our main goal is not only to sell our products, but also making sure our customers are satisfied and are able to utilize them to the fullest. 

Sample:
As per the client’s request, product sample facilities are available. In the case of a customized designed sample product, it will take some time. The sample product cost and shipping cost are to be paid by the client themselves.

Service Guarantee:
We will notify customers about the delivery date in the destination address provided after products are dispatched from Nepal. In case of any delays, please inform us within 24 hours. Once we receive your inquiry, we typically respond within 24 hours by email, telephone, or fax regarding delays in shipping and other related information.

Return Policy

Most of our products are custom made and cannot be sold to another customer. Such items cannot be returned either. No refunds will be sent for unauthorized returns. Please make your selections carefully and contact us with any questions you may have before shipment. You must notify us of a problem within 14 days of receiving the order, and we will review return requests. Returned items must be in a saleable condition or no refund will be sent. When a return is authorized by us, you will be given a Return Authorization Number to include with the package. Upon receipt and approval of the returned item(s), you will be sent a refund check for the cost of the item excluding shipping charges and customs duty. 

Occasionally, a package is damaged in transit. We will replace items that arrive in a damaged condition. To receive credit for such a package, you must report it to the post office that delivered it so that they can inspect the damage and verify it in writing. You will need to send the package in its entirety (including all packing materials and box) to receive a replacement. We are not responsible for items lost in the mail. You may request and pay for insurance for the shipment if you wish.

If you have any queries, please contact us. [ https://www.thesingingbowls.com/contact ]